top of page

Terms & Conditions

D76A65EF-F97A-4AF2-9D5B-B6A03FC3EF34_edited.jpg

A legal disclaimer

Vertex Offroad

Effective Date: 03/07/2024

 

These Terms & Conditions (“Terms”) govern your access to and use of the Vertex Offroad website(s), services, and products. By using our site or making a purchase, you agree to these Terms.

 

1. 

General

 

Vertex Offroad 

 

Provides vehicle accessories, installation services, and related products via our websites hosted on Wix and Shopify

 

You agree to use our website and services only for lawful purposes and in accordance with these Terms.

 

2. 

Products & Services

 

We aim to display all product details, images, and prices as accurately as possible. However, we are not liable for slight variations in appearance or availability.

 

Installation Services:

  • Bookings are subject to availability.

  • Pricing may vary based on vehicle make/model and custom requests.

  • We reserve the right to refuse or cancel a service where required (e.g. unsafe modifications, unavailable parts).

 

3. 

Payments

 

All prices are listed in AUD unless stated otherwise.

 

  • Payments must be made in full at the time of purchase or booking.

  • We accept payment through Shopify/Wix-approved gateways (e.g. PayPal, credit cards).

  • All transactions are encrypted and secure.

 

4. 

Shipping & Delivery

 

For physical products:

  • We ship to Australian addresses using reliable couriers.

  • Delivery timeframes are estimates only.

  • Once shipped, we are not responsible for delays caused by couriers or customs.

 

5. 

Returns & Refunds

 

We follow all Australian Consumer Law obligations.

 

Returns:

  • Must be requested within 14 days of receiving your product.

  • Items must be unused, in original packaging, and in re-sellable condition.

 

Refunds:

  • Approved refunds will be processed via the original payment method.

  • Custom orders or installed parts may not be eligible for a full refund.

 

Service bookings:

Cancellations made less than 24 hours before an appointment may result in a cancellation fee.

 

6. 

Warranty

 

Most products are covered under a manufacturer warranty. If you believe an item is faulty, contact us and we’ll assist with warranty processing.

 

We are not responsible for damage caused by:

  • Incorrect installation by third parties

  • Off-road misuse beyond standard product limits

  • Failure to maintain or inspect parts properly

 

7. 

User Conduct

 

By using our site, you agree not to:

  • Violate any local, state, or international laws

  • Attempt to hack, exploit, or interfere with our website

  • Post offensive or misleading reviews or messages

 

8. 

Intellectual Property

 

All logos, product images, graphics, and content on this site are the property of Vertex Offroad or their respective suppliers. You may not use, copy, or distribute any content without written permission.

 

9. 

Limitation of Liability

 

To the fullest extent permitted by law, Vertex Offroad is not liable for:

  • Any indirect or incidental damages from using our products or site

  • Delays or losses outside our control (e.g. courier delays, supplier issues)

 

10. 

Changes to Terms

 

We may update these Terms as our business grows or laws change. The latest version will always be available on our website.

 

11. 

Contact

If you have questions about these Terms, contact us at:

 

Vertex Offroad

 

📞 040000000

📧 vertexoffroad@gmail.com.au

bottom of page